U.S. Engineering

System Support Specialist

Kansas City, MO
Full Time
U.S Engineering
Mid Level
U.S. Engineering has been an industry leader since 1893. How? Constant innovation and a willingness to evolve. The construction industry changes rapidly, and we cultivate a dynamic workplace where even our newest team members can influence change and make an impact. We know that our most valuable asset is our people. Join us!

SYSTEM SUPPORT SPECIALIST
The Systems Support Specialist serves as the first point of contact for technical support needs, providing prompt, effective assistance to team members. Troubleshoot and resolve issues related to hardware, software, network access, and other systems, or escalate when necessary—always with a strong focus on service, accuracy, and user experience.



Principal Duties and Accountabilities:
  • Provide customer solution consulting to team members in all regions through a variety of communication channels (email, phone, chat, face-to-face).
  • Troubleshoot, diagnose, and resolve help desk tickets in a team-oriented environment, collaborating with the IT team and escalating as appropriate.
  • Provide solutions proactively to IT leadership in concert with ticket escalation.
  • Complete documentation in the helpdesk ticketing system on all work performed.
  • Develop & maintain expert-level knowledge of US Engineering systems and processes.
  • Support process compliance.
  • Install and configure software or hardware updates, or patches.
  • Evaluate and resolve network connectivity or communications systems issues.
  • Ensure systems and workstations are compliant with organizational policies and security standards.
  • Set up and deploy new user workstations, cell phones, iPads, and accounts.
  • Assist with asset tracking as well as inventory procurement and management.

Education:
  • Bachelor’s degree in computer systems/information technology or equivalent preferred.

Experience:
  • 2-4 years of desktop support experience in a Microsoft environment. Enterprise environment with 100+ employees.
  • Experience in mechanical, specialty trades contractors, or the large general construction industry is a plus.
 

Knowledge, skills, and abilities:

Knowledge
  • Familiarity with network-based systems such as Microsoft Exchange, Active Directory, and application license managers
  • Understanding of hardware components, including printers, copiers, plotters, PCs, iPads, and mobile devices
  • Working knowledge of commonly used software applications: Microsoft Office, Edge, Chrome, Bluebeam, Autodesk, Trimble, and Procore
  • Understanding of components and functions within LAN/WAN environments.

Skills
  • Strong professionalism and customer service orientation
  • Clear and effective verbal and written communication
  • Solid troubleshooting and documentation skills
  • Strong interpersonal, organizational, and collaborative skills
  • Ability to work independently while also contributing to team efforts.

Abilities
  • Communicate effectively with both IT team members and non-technical users
  • Manage customer expectations with clarity and professionalism
  • Prioritize and handle multiple support tickets while maintaining composure under pressure
  • Own the resolution process and follow through to ensure timely and accurate solutions
  • Present technical information clearly to groups of varying technical backgrounds
  • Build and maintain strong working relationships across departments
  • Deliver user support and training for standard equipment and common applications
  • Remain detail-oriented and results-focused in fast-paced environments
  • Demonstrate initiative in professional development and continuous learning
  • Safely provide technical support on the production floor or at job sites as needed
  • Explain complex technical concepts in plain, accessible language
  • Collaborate on inventory management: track orders, organize supplies, and maintain accurate records across multiple locations.

Physical and/or Travel demands:  
  • Work outside of normal business hours as required to maintain customer satisfaction.
  • Frequent use of computers, including keyboard, viewing monitor for extended periods of time, physically moving throughout the office, jobsite trailer, or work area with infrequent use of a ladder or extended kneeling, crawling, etc., to complete IT-related network cabling, equipment installation, and troubleshooting. 
  • Frequent lifting, bending, stooping, and reaching while handling computer equipment.
  • Travel as required to conferences and continuing education.
  • Occasional day trips between construction job sites, offices, and manufacturing facilities.

Benefits and Compensation:
  • The range for this position has been established at $27.50 to $38.50 per hour and is U.S. Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training.
  • Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contribution,s all add to your bottom line.

This position will be posted until July 11, 2025. To apply, please visit https://www.usengineering.com/careers/job-postings/.

Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status. 
U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen. 
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified.  U.S. Engineering reserves the right to revise as needed.  The job description does not constitute a written or implied contract of employment. 
 
 
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