U.S. Engineering

Technology Manager, Support

Kansas City, MO
Full Time
Holdings
Mid Level
Do you believe no challenge is too complex to solve? You’ll fit right in at U.S. Engineering. We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation. Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients’ goals.

Technology – Manager Support
This position manages our national IT support function (primarily Kansas City and Denver), building a high-performance team to provide internal customer satisfaction through partnership with the Technology team and all U.S. Engineering companies

Principal Duties and Accountabilities:
  • Manage a team of full-time and part-time (as needed) IT professionals to deliver timely, high-quality solutions with a customer service focus to U.S. Engineering team members that work in offices, production facilities, and remote jobsites.
  • Work closely with Cybersecurity, Infrastructure and Application Development leaders to support internal and external needs.
  • Leverage technology to oversee the IT Support function and operate a tiered support structure to ensure quick resolution.
  • Develop and maintain Standard Operating Procedures for IT support.
  • Coach, develop, and mentor each IT Support team member with effective leadership strategies that foster open communication and are in alignment with our U.S. Engineering culture and core values.
  • Listen to internal clients to identify and assess both Support team technical training needs as well as end user training needs.
  • Create and maintain IT Support process documentation materials as well as new hire orientation user guides, manuals, and other documentation.
  • Define and communicate goals for the IT Support team and communicate key performance indicators to U.S. Engineering management, including communications/responsiveness, resolution rates, documentation, and SLAs.
  • Develop and standardize support ticket documentation.
  • Create support efficiencies through workflows and automation.
  • Understand support capacity thresholds and right-size the support team with the required mix of technical expertise. Collaborate with HR to post job openings, review resumes, conduct job interviews and onboard new IT Support hires.
  • Build strong relationships within the organization to promote modernization in our industry and help internal clients grow with technology.
  • Lead technology hardware cycling process.
Education:
  • Technical Degree or equivalent with 8+ years of experience in Business Administration, Management, Information Systems and Computer Science or equivalent Construction fields including Construction Management, Architecture or Engineering.

Experience:
  • 5+ years minimum management experience in IT
  • Experience utilizing technology to facilitate a tiered support structure and project management.  Examples include the ticketing system (Zoho), project tracking (Asana), process diagrams (Lucid Charts), Asset Management (PDQ, Zoho), Active Directory (ManageEngine).
  • Experience working in or with those in the construction, service or manufacturing industries is preferred.

Knowledge, skills, and abilities:
  • Well versed in personal and business technologies including hardware and software, including SaaS software platforms, Android & iOS phones, ipads, copiers, routers, etc.
  • Ability to generate positive, effective Customer (internal) experiences including onboarding, training and new client relationships required.
  • Ability to acquire a mastery-level proficiency with U.S. Engineering’s IT product offerings, business model, services, emerging technologies and trusted advisor best practices.
  • Ability to use, teach the basics, & promote best practices with retail applications, including MS Office, MS Team, Power BI, and Android & iOS.
  • Familiarity with SaaS Software platforms, including CRM (Salesforce), Project Management Software (Procore), and Accounting and Payroll software (Sage).
  • Clear and effective verbal and written communication skills.
  • Ability to work with others in various environments including the professional office environment, construction jobsite environments and manufacturing environments, including working directly on the manufacturing floor.
  • Proactive and driven self-starter with strong organizational, time management, and follow up skills.

Physical and/or travel demands:  
  • This is an active position that will be performed in a typical office setting, sitting at a desk, conference table, or standing in Manufacturing facilities and Construction job sites. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting is required. 
  • Anticipated airline travel with overnight stays expected to be monthly. Vehicle travel among regional locations anticipated to be similar. U.S. Engineering locations:
    • Core Office Buildings: Kansas City, Westminster CO
    • Branch Offices: Springfield MO, Manhattan KS, Wichita KS, Colorado Springs CO, Loveland CO.
    • Manufacturing Facilities: Lawrence KS, Johnstown, CO
    • Jobsite locations: Varies Nationally

Benefits and Compensation:
  • The range for this position has been established at $90k to $127K annually and is U.S. Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
  • Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

This position will be posted until May 30th 2026. To apply, please visit https://www.usengineering.com/careers/job-postings/.

Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status. 
U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen. 
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified.  U.S. Engineering reserves the right to revise as needed.  The job description does not constitute a written or implied contract of employment. 
 
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